I signed up to receive email marketing from a site I recently found, which I thought demonstrated great design, look, feel and branding. A week later I received my first email, wow! All the elements that had been applied to make the site great had been abandoned in the email marketing and then some. The missed opportunity to further engage with visitors was significant and surprising as most actions required would simply take the re purposing of their web strategy. This led me to compose an email with some suggestions as detailed below. It would not be fair to name the site, so please don’t ask but today’s Friday fun is simply to request pointing us at similar brand gaffs. On a more serious note more suggestions on how web and email work effectively together would definitely be welcomed.
Regards
Denis
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Hi ‘xxx’,
A few ‘Top Tips’ on email marketing
1. The subject line has an extra question mark in the wrong place, reducing open rates.
2. As you are only sending in text you cannot see who opens, reducing the ability to target message content and segment accordingly.
3. You present the whole message instead of using links, ‘xxx’ tips for example could be linked to on a web page, the clickers can then be segmented by type of dance tip.
4. Not everyone who registers wants to learn to ‘xxx’, the message assumes this increasing unsubscribe rates.
5. Punctuation is poor, this will matter to some people, if it is correct nobody will notice.
6. The text is too big, so is received and interpreted as shouting, increasing unsubscribe rates.
7. The fonts are mixed, just poor presentation.
8. The subscriber options should be a link. This should link to an unsubscribe page that details features, advantages and benefits to staying on your email marketing list, reducing unsubscribe rates.
9. HTML allows you to brand your emails, your website has a strong brand and you should reflect that brand as it will increase engagement with your brand. You have built a brand, maintain it.
10. Outsource to a specialist, the results will more than pay for themselves.
The best email information site out there is - http://www.clickz.com/experts/em_mkt Hope you find this useful.
Regards
Denis